Privacy policy

Privacy Policy Last Updated: February 9, 2025

Welcome to Memorable Moments ("Site," "we," "us," or "our"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from Memorable moments (the "Site") or otherwise communicate with us (collectively, the "Services"). By using the Services, you agree to the practices outlined in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or for operational reasons. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources, which may vary depending on how you interact with us. The primary purposes for collecting your data include:

  • Providing and improving the Services
  • Processing transactions
  • Enforcing applicable terms and policies
  • Complying with legal obligations

Information We Collect Directly from You

We may collect the following personal information:

  • Contact Details: Name, address, phone number, and email
  • Order Information: Billing and shipping address, payment details, order history
  • Account Information: Username, password, and security details
  • Customer Support Information: Messages and inquiries sent via the Services

Some features of our Services require you to provide personal information. If you choose not to, certain features may not be accessible.

Information We Collect Automatically

We may use cookies and similar technologies to collect Usage Data, which may include:

  • IP address, device information, and browser type
  • Pages visited and time spent on our Site
  • Interaction with ads and marketing emails

Information from Third Parties

We may receive additional data from service providers such as:

  • Shopify (for powering our store and transactions)
  • Payment Processors (to process payments securely)
  • Marketing Partners (for personalized advertisements and promotions)

How We Use Your Personal Information

We use your data for various business and legal purposes, including:

  • Providing Services: Processing transactions, order fulfillment, shipping, and customer support
  • Marketing & Advertising: Sending promotional materials and displaying targeted ads
  • Security & Fraud Prevention: Detecting fraudulent activity and maintaining account security
  • Service Improvement: Analyzing user behavior to enhance our Services

For more details on how cookies are used, visit: Shopify Cookie Policy.

How We Disclose Personal Information

Your information may be shared with:

  • Service Providers: Payment processors, hosting services, analytics providers, and fulfillment partners
  • Business & Marketing Partners: To improve services and provide relevant advertisements
  • Legal & Compliance Obligations: In cases of fraud prevention, law enforcement, or business transactions

We do not sell or share sensitive personal data without your consent.

Third-Party Websites & Links

Our Site may include links to third-party platforms. We are not responsible for their privacy practices. Please review their respective policies before engaging with those services.

Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect their data. If you believe a child has provided us with personal information, please contact us for removal.

Security & Data Retention

We employ security measures to protect your information but cannot guarantee absolute security. Data retention varies based on business and legal needs.

Your Rights

Depending on your location, you may have rights related to your personal data, including:

  • Right to Access: Request access to the personal data we hold about you
  • Right to Delete: Request deletion of your data
  • Right to Correct: Request correction of inaccurate information
  • Right to Opt-Out: Opt out of targeted advertising and data sharing
  • Right to Restrict Processing: Request limitations on data processing
  • Right to Withdraw Consent: Withdraw consent where applicable

You can exercise these rights by filling out the form available on our website.

Complaints & Appeals

If you are dissatisfied with our handling of your data, you may:

  • Fill in the form available on our website to submit a complaint.
  • Lodge a complaint with your local data protection authority.

For EEA residents, supervisory authority contact details can be found here.

International Data Transfers

Your information may be transferred and processed outside your country. When applicable, we use Standard Contractual Clauses (SCCs) or other legally recognized mechanisms to protect your data.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our Site.